Questions, answered

Frequently asked
questions

Getting started

Do I need special equipment?: No - just your phone. Film a rep and send it; that's enough to get a form score and a fix.
What can FormTune analyse?: Lifts, dance, sport technique, yoga, running gait and more. Send a short clip and pick the discipline during onboarding.
Web or Telegram?: Both. Link your account once and you can send clips to the Telegram bot or upload them on the web - results land in the same dashboard.

Credits & pricing

How many free credits do I get?: You get 20 free credits when you sign up, no card needed: enough for one full form check (12 credits) plus a drill or cues.
Is there a subscription?: No. You buy credits once and spend them only when you run a check.
What are credits?: Credits are what each action costs. You see the cost on every button before you run it, and every deduction is tracked in your ledger.
What happens if a generation fails?: You're not charged. The credits reserved for a failed action are released back to your balance automatically.
How much can I top up?: Each top-up is a pack or a custom amount from €1 to €20,000, or $1 to $20,000 if you pay in US dollars. Prices are set in euros; in dollars you pay the euro price converted at that day's exchange rate, shown before you pay.
Can I get a refund?: Yes. Within 14 days of a card purchase, the unused credits from it are refunded to the card you paid with - see our Refunds & Cancellations policy.

Coaches & teams

Can coaches use it for clients?: Yes. Set up a profile for each client and run checks on their clips. The client report writes a client-facing summary of a check that you can pass on.
Can a real fitness coach look at my form?: Yes. From the app you can ask one of our vetted fitness coaches for a written review (1000 credits) or a 30-minute live session (1500 credits). The credits are held, not taken, until you accept the delivery; if no coach accepts within 7 days the hold is released in full. We ask coaches to deliver a review within 3 working days of accepting.
Is feedback ever judgmental?: Never. Cues focus on the movement and the fix, framed constructively - we explicitly avoid body-shaming language.

Account & payment

Which cards can I use?: Visa and Mastercard, paid in euros or US dollars. Your bank may ask you to confirm the payment (3-D Secure). We never store your card details.
How do I delete my account?: Open Settings and use Delete Account. This removes your profiles, sessions, results, uploaded clips and history. Purchase, credit and payout records are kept without your name or email, as accounting law requires. If credits are held for a coach request, or you have a withdrawal waiting, finish or cancel that first.

Still have questions?

We're happy to help - drop us a message and we'll reply by email.